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FAQ

FAQ

1, How to palce the order?
Any one place the order must select the options on the website, for more options, please contact Allen. you must offer the correct shipping adress and contact information.

2, How Can I track my order logistic informaiton?
All the item we shipped, there is track number.
Railway + UPS can be tracked once the item arrived Germany.
Ocean shiping +UPS can be track after the doll arrived US or Canada.
Ocean shipping is untrackable for the single item.
UPS can be tracked one UPS official website.

3, How long my doll ready to ship?
For in stock dolls, we can ge the doll shipped with 24 houres. For the order to make dolls ,that must take 3-15 days, even longer. it will upto the difficulty of the customization.

4, How dose the delivery process works?
Once the doll ready to be shipped, it will be delviery from the factory to the international forarders, then the forwardwers will take care of the shipping to your contry and the local delivery.
Normally, there would be 3 steps about the doll delivery. Firstly, the doll from the factory to the logistic forwarders's warehouse, it will take 2 days. Secondly, the doll arrived the international logistic forwarders' warehouse, they will take 3-15 days to get the doll on board to the destinat country. Thrirdly, it will take 7-40 days even more, the doll will be transited to the destination country. Fininally, the doll will be delivered by the local delviery company or the buyer take the doll from the local express' s warehouse by themself.

5, Can you Delviery to my country?
For most of the country, we can deliver the doll.
Asian: Mainland China, Taiwan China, HongKong China, Macao China, Thailland, Singapore, Malaysia, Indonesia, Myanmar, Philipins, Vietnam, Lao, Combodia, Japan, Korea,
Northern America: US, Canada, Mexico
Sothern America: Chile, Peru, Columbia
Europe; All the EU countries, UK, Norway, Swiss
Africa: South Africa
Onceania: Astralia, New Zealand

6, How about the tax and tarrif?
For some countres, we offer duty free and shipping free. Before you place the order, please contact us for more information.

7, How Can I customize my doll?
You can select all the options on the website, jsut contact the custom service for help, we will offfer you the quotation for that.


8, Will the doll skin stain?

A: The dollrsquos skin although durable and resistant to rips, tears, and stain is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

9, Will the doll skin stain?

A: The dollrsquos skin although durable and resistant to rips, tears, and stain is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

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